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Distance Selling Agreement

Distance Selling Agreement


Address: Ömer Avni Mahallesi Inebolu Sokak Dünya Han No:15 Floor:1 Kabataş Beyoğlu Istanbul
Phone: 212 219 21 27
Email :


The subject of this Distance Sales Agreement (hereinafter referred to as the "Agreement") is the BUYER's property belonging to the SELLER. Ordered electronically via the website, having the qualifications mentioned in the contract, 1.3 and 1.4 of the contract. It is to determine the rights and obligations of the parties in accordance with the provisions of the Law on Consumer Protection No. 6502 and the Distance Contracts Regulation regarding the sale and delivery of the products whose content and sales price are specified in the articles.

BUYER, basic characteristics of the products subject to sale, sales price, payment method, delivery conditions, etc. He accepts and declares that he is aware of all preliminary information regarding the product subject to sale and the right of withdrawal, that he confirms this preliminary information electronically and then orders the product, in accordance with the provisions of this Agreement. The preliminary information and invoice on are integral parts of this Agreement. Once the order is placed, the BUYER is deemed to have accepted all the terms of this Agreement.

Sales price, including the type and type of the product, quantity, brand/model, color and all taxes,  It is as stated in the information on the product's promotional page on the website and in the invoice, which is considered an integral part of this Agreement. Seller is not responsible for price update errors due to technical reasons. Preliminary information and the provisions of this Agreement are sent to the e-mail address notified by the BUYER to the SELLER, and the confirmation of receipt of the order and the order summary are also included in the said e-mail.


3.1. In order for the BUYER to pay by credit card, he must fill in his credit card information completely and completely in the relevant section.

3.2. Payment can be made in a single payment by credit card, or deferred payment can be made by dividing it into a number of installments that can be determined within the scope of campaigns. In installment transactions, the relevant provisions of the contract signed between the BUYER and the Bank are valid. By organizing campaigns, the bank may apply a higher number of installments than the number of installments chosen by the BUYER and may offer services such as installment postponement. Such campaigns are at the discretion of the Bank.

3.3. Since forward sales are made only with credit cards belonging to the Bank, the BUYER will also confirm the relevant interest rates and information regarding default interest from the Bank, and in accordance with the provisions of the legislation in force, the provisions regarding interest and default interest will not be included in the credit card agreement between the Bank and the BUYER. accepts, declares and undertakes that it will be implemented within the scope of

3.4. In case the payments are made in installments, the reflection of the refund in monthly installments to the credit card used is entirely related to the Bank's processes and practices.


4.1. The product will be delivered to the relevant person at the delivery address requested by the BUYER, through the authorized cargo company with which the SELLER has an agreement. BUYER accepts that the delivery made to the address indicated by the BUYER and to the person present at this address during delivery will be deemed as delivery to the BUYER. Even if the BUYER is not present at the address at the time of delivery, the SELLER will be deemed to have fulfilled its obligation fully and completely. For this reason, any damages arising from the late delivery of the product by the BUYER and the expenses incurred due to the product waiting in the cargo company and/or returning the cargo to the SELLER belong to the BUYER.

4.2. For the delivery of the product subject to the contract, this Agreement must be approved by the BUYER and the price of the product must be paid with the payment method preferred by the BUYER. If the price of the product is not paid for any reason or is canceled in the Bank records, the SELLER is deemed to be free from the obligation to deliver the product.

4.3. Delivery is carried out within the period promised by the SELLER, starting from the date the order is received by the SELLER, without exceeding the legal period of 30 (thirty) days. If the SELLER cannot deliver the product subject to the Contract within the deadline due to extraordinary circumstances such as stock depletion and similar commercial impossibilities, unexpected situations, force majeure or adverse weather conditions that prevent transportation, interruption of transportation, it is obliged to notify the BUYER of the situation.

4.4. If the SELLER has declared on its website that the delivery fee of those who shop more than the declared amount will be covered by the SELLER, the delivery cost belongs to the SELLER. Apart from this, delivery costs belong to the BUYER.


The BUYER will inspect the product subject to the contract before receiving it, and will detect any dents, breaks, torn packaging, etc. that are understood to be caused by transportation. It is responsible for not accepting the damaged or defective product and for keeping a report with the cargo company official. Otherwise, the SELLER will not accept responsibility and the product received will be deemed to be undamaged and intact. It is the BUYER's responsibility to protect the product carefully after delivery.


SELLER is responsible for delivering the product subject to the contract intact, complete, in accordance with the qualifications specified in the order and with warranty documents and user manuals, if any. If the product subject to the contract is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to be delivered does not accept the delivery.

In cases where the delivery of the product becomes impossible, the SELLER shall notify the BUYER in accordance with the law within 3 (three) days from the date of learning of this situation. In this case, the BUYER may exercise one of the rights to cancel the order, replace the product subject to the Contract with a comparable product, if any, and/or postpone the delivery period until the hindering situation disappears. If the BUYER cancels the order, the paid price and documents, if any, will be returned within 14 (fourteen) days.


BUYER, from the delivery of the product subject to the contract to himself or to the person/organization at the address indicated. He/she may exercise his right of withdrawal within 14 (fourteen) days without giving any reason and without paying any penalty. In order to exercise the right of withdrawal, a clear notification must be made to the SELLER by fax, e-mail or telephone within the same period and the product must not be among the products for which the right of withdrawal specified in Article 8 cannot be exercised. BUYER shall have a maximum of 10 (ten) days must send the product back to the SELLER or the person authorized by him. The delivery cost of the product returned due to the right of withdrawal is borne by the BUYER. If this right is exercised, it is obligatory to return the original invoice for the delivered product in accordance with the tax legislation. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be refunded to the BUYER.

Following receipt of the notice regarding the right of withdrawal 14 (fourteen) days All payment collected, excluding the product price and return costs, is returned by the SELLER to the BUYER in accordance with the payment instrument used for the payment of the product price. Since the reflection of the amount to the BUYER's accounts after the refund of the amount to the Bank is made by the SELLER is entirely related to the Bank transaction process, the BUYER accepts and declares that the SELLER has no intervention or responsibility for possible delays. The SELLER reserves the right to exchange, offset and discount the amount to be refunded, arising from the Contract and the law.

In cases where the right of withdrawal is possible, the BUYER is responsible by law for any changes or deteriorations that occur if the BUYER does not use the goods in accordance with its operation, technical specifications and usage instructions within the withdrawal period. Accordingly, if there is any change or deterioration due to not using the product in accordance with the usage instructions, technical specifications and operation until the date of withdrawal, the BUYER may lose his right of withdrawal.


a) Contracts regarding goods or services whose prices change depending on fluctuations in financial markets and are not under the control of the SELLER.

b) Contracts regarding goods prepared in line with the BUYER's wishes or personal needs.

c) Contracts for the delivery of goods that can quickly deteriorate or expire.

d) Goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; Contracts regarding the delivery of those whose return is not suitable in terms of health and hygiene.

d) Contracts regarding goods that are mixed with other products after delivery and cannot be separated due to their nature.

e) Contracts regarding books, digital content and computer consumables presented in tangible form, provided that the protective elements such as packaging, tape, seal and package have been opened after the delivery of the goods.

f) Contracts regarding the delivery of periodicals such as newspapers and magazines, other than those provided within the scope of the subscription agreement.

g) Contracts regarding the use of free time for accommodation, goods transportation, car rental, food and beverage supply and entertainment or recreation, which must be made on a certain date or period.

g) Contracts regarding services performed instantly in electronic environment or intangible goods delivered instantly to the BUYER.

h) Contracts regarding services whose performance started with the approval of the BUYER before the right of withdrawal expires.


SALES PERSON, may use the information transmitted to it by BUYERS through the website in accordance with the provisions of the "Privacy Policy" and "Website Terms of Use". It can process this information and store it in a database. DEMSA also; BUYER's identity, address, e-mail address, telephone number, IP address, which parts of he visited, domain type, browser type, visit date, time, etc. information are also used for statistical evaluation, announcement of campaigns and may use it for purposes such as providing personalized services. Personal information of the BUYERS will not be disclosed to real and legal third parties, except for the request of the authorities authorized by law and the cases listed below.

BUYER is responsible for all kinds of publicity, advertising, promotion, communication, sales, marketing, store card, credit card and For membership applications, they can be recorded indefinitely or for a specified period, kept in written/magnetic archives, preserved, processed, updated, shared, transferred and used, SMS, internet, letter, telephone, etc., unless otherwise stated. It allows them to contact through channels. If the BUYER wishes to change his data sharing preferences, he can forward this request to the communication channels specified by AL TATARI. Information entered for membership to the site, purchasing products/services and updating information, as well as confidential information regarding credit and debit cards, are not viewed by other internet users.


BUYER may communicate his/her requests and complaints regarding the product and sales to the SELLER verbally or in writing by contacting the SELLER through the communication channels listed below.

Customer Services Telephone and E-Mail Information

Email :

Phone: 212 219 21 27

In disputes that may arise from this Agreement, Provincial and District Consumer Arbitration Committees and Consumer Courts are authorized within the monetary limits declared annually by the Ministry of Customs and Trade in accordance with the law.