AL TATARI is able to refund merchandise purchases within 14 days of delivery. In order to be a valid return, the product must be sent back to AL-TATARI in its original package. There must be no signs of use, abuse or misuse of any kind. The ordered product must be returned to us by Certified Mail.
Once the product has been deemed an eligible return, AL-TATARI will refund the customer the funding spent on the returned products minus shipping and packaging. We advise you to make every reasonable effort to ensure the delivery of the returned goods. If the refund request is approved, the funds will be distributed to you within 7 days of the refund request. Any item deemed unsuitable for resale due to different packaging, misuse, alterations or damage will not be accepted by AL-TATARI and will be returned to the customer. If you wish to exchange the items you purchased for a different size or color, please contact us. You may be required to pay duties, taxes and other applicable fees during the exchange process, and said exchange depends on the available stock at AL-TATARI. Please note that custom made items cannot be refunded or exchanged as they are made specifically at your request.
If you have benefited from our complimentary free shipping, you will still be charged a shipping fee (~15 USD or equivalent in your local currency) at the time we refund your payment.
We are happy to exchange or refund faulty products provided that we are formally informed by an e-mail within 14 days of receiving the items. However, the exchange process can take up to 20 days. In the event of a faulty product or shipment we will cover the shipping costs. For correspondence please use firstname.lastname@example.org
Please note that for returns or refunds, the shipping costs will be covered by the customer. The customer must use registered / track-able shipping services and inform AL-TATARI with the tracking number.